1. Return and exchange requests must be raised within seven (7) working after you receive your order.
2. Items to be returned/exchanged must meet all of the following criteria:
- Items are in the same condition when you received it.
- Items are intact in its original packaging.
- Original package contents such as user manual, power cord and other accessories are complete.
3. A restocking fee of 10% of the value of the items to be returned/exchanged will be charged for requests that do not comply with the above conditions.
4. Delivery charges and/or return shipping charges will only be refunded for items which are damaged and/or wrongly delivered.
5. Funds will be credited back to you depending on the method of payment:
a. Cash transactions - funds will be deposited to your designated account. b. Debit & credit card transactions - transaction reversal via designated bank. Please note that reversal fees may apply depending on your bank.
6. For item exchange, the following will apply:
- Store credits will be given and applied towards your next order.
- Price of new item(s) must be equal or greater than item(s) to be exchanged.
7. No return or exchange will be accepted for the following item(s):
- All made to order items specifically Window Coverings, Wallpapers and Folding Doors.