Return & Exchange Policy Urban Lifestyle - Urban Lifestyle
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Return & Exchange Policy Urban Lifestyle

Return & Exchange Policy

1. Return and exchange requests must be raised within seven (7) working after you receive your order.

2. Items to be returned/exchanged must meet all of the following criteria:

  • Items are in the same condition when you received it.
  • Items are intact in its original packaging.
  • Original package contents such as user manual, power cord and other accessories are complete.

3. A restocking fee of 10% of the value of the items to be returned/exchanged will be charged for requests that do not comply with the above conditions.

4. Delivery charges and/or return shipping charges will only be refunded for items which are damaged and/or wrongly delivered.

5. Funds will be credited back to you depending on the method of payment:

a. Cash transactions - funds will be deposited to your designated account. b. Debit & credit card transactions - transaction reversal via designated bank. Please note that reversal fees may apply depending on your bank.

6. For item exchange, the following will apply:

  • Store credits will be given and applied towards your next order.
  • Price of new item(s) must be equal or greater than item(s) to be exchanged.

7. No return or exchange will be accepted for the following item(s):

  • All made to order items specifically Window Coverings, Wallpapers and Folding Doors.


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