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Questions & Answers

Q

SHOPPING INFORMATION

How do I place an order?

To place an order, select the items you want and add them to your cart. Click on the shopping cart icon when you're done shopping and click "Check Out". This will lead you to our payment gateway and shipping details.

How long will it take for my order to arrive?

Our warehouses are based in Manila and Cagayan De Oro City so some items will take longer than others. These are the estimated lead times per area within the Philippines. Please note that these are banking days - your order might take some more time in between holidays.

NCR: 6-10 days
Luzon: 6-11 days
Visayas: 4-7 days
Mindanao: 3-6 days
Local (within CDO): 1-3 days

Where do you deliver?

We deliver nationwide through our chosen couriers, but some of our larger items such as sofas, large chandeliers, and dining tables can only be delivered within Northern Mindanao through our in-house delivery service.

What types of products do you sell?

Urban Lifestyle offers home and office furnishings and décor namely:
Window coverings – Blinds, shades, combi blinds, and curtains
Wallpapers
Home and office furniture
Lamps
Chandeliers
Dinnerware

What are your payment methods?

We accept credit / debit cards, PayMaya, PayPal, Cash on Delivery, GCash, and bank transfer payments.

Where are you located?

We are located at Urban Lifestyle, Kauswagan Highway, Cagayan De Oro City.

How can I contact you?

You may reach out to us on Facebook chat and our customer support will be glad to answer you there. An extension of our FB chat is also available on this website. You may also contact us through our mobile number 0917 707 5050

Our customer support hours are from 9AM-6PM Monday to Saturday, except holidays.

What is your return/exchange policy?

1. Return and exchange requests must be raised within seven (7) working after you receive your order.
2. Items to be returned/exchanged must meet all of the following criteria:
Items are in the same condition when you received it.
Items are intact in its original packaging.
Original package contents such as user manual, power cord and other accessories are complete.
3. A restocking fee of 10% of the value of the items to be returned/exchanged will be charged for requests that do not comply with the above conditions.
4. Delivery charges and/or return shipping charges will only be refunded for items which are damaged and/or wrongly delivered.
5. Funds will be credited back to you depending on the method of payment:
a. Cash transactions - funds will be deposited to your designated account.
b. Debit & credit card transactions - transaction reversal via designated bank.
Please note that reversal fees may apply depending on your bank.
6. For item exchange, the following will apply:
Store credits will be given and applied towards your next order. Price of new item(s) must be equal or greater than item(s) to be exchanged.
7. No return or exchange will be accepted for the following item(s):
All made to order items specifically Window Coverings, Wallpapers and Folding Doors.

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